Tenant Guide

Everything you need during your tenancy, all in one place.

Whether you need to pay rent, report a maintenance issue, document your move-in condition, or simply get in touch with our team, you can find the
information below.

Where would you like to start?

Pick a topic below and we will take you straight to it.

Pay Rent

View payment instructions and access your Tenant Portal.

Maintenance Requests

Report repairs, appliance problems, leaks, and other maintenance concerns.

Emergency?

Find out what qualifies as an emergency and what to do.

Move-In Inspection

Review what to do if you notice something that isn’t included in our move-in inspection.

Tenant Portal

Access payments, documents, maintenance requests, and tenancy information.

Contact Us

Not sure where to go? Find the appropriate RentWise contact.

Paying Rent

Rent is due on the 1st of each month. Payments not received by 5:00PM on the 4th may be subject to the late fee outlined in your lease.

The easiest way to make a payment is through your RentWise Tenant Portal.

From the portal, you can:

Make a one-time payment
Set up automatic payments
Review your account
Access other tenancy information

You can also visit gorentwise.com and select “Tenant Login.”

Key date

Rent Due: 1st of Each Month

We strongly recommend setting up automatic payments through your Tenant Portal.

Paying Through Zillow Rental Manager

Some tenants are instructed to make rent payments directly to the property owner through Zillow Rental Manager rather than through the
RentWise Tenant Portal.

If you have been instructed to use Zillow Rental Manager:

Follow the payment instructions provided in your Zillow invitation email.
Zillow allows both manual and automatic payments.
Continue using Zillow Rental Manager for rent payments unless RentWise provides you with different instructions.
Do not submit duplicate payments through the RentWise Tenant Portal.

Not sure which method applies to you? If you are unsure which payment method applies to your tenancy, contact accounting@gorentwise.com before submitting payment.

Maintenance Requests

The fastest and most reliable way to report a maintenance issue is through your Tenant Portal. You can also visit gorentwise.com and select Maintenance Request.

Submitting requests through the maintenance system allows our team to properly document the issue, communicate with you, assign a vendor, and track the repair through completion.

Standard Maintenance Requests

Examples include:

Dripping faucets
Appliance problems
Minor plumbing issues
Electrical issues
Doors or locks requiring repair
General repairs

Important

Please provide as much information as possible.

Whenever helpful, include:

Photos
Videos
Location of the issue
When the problem started
Whether the issue is intermittent or constant
Any troubleshooting already attempted

Better information usually allows us to diagnose and
resolve the problem faster.

Urgent Maintenance Issues

Some maintenance problems require more immediate attention.

Examples may include:

Active plumbing leaks
Loss of heat during cold weather
Significant electrical problems
A broken thermostat
Doors or locks requiring repair
An issue that could cause additional property damage

For urgent maintenance issues:

Submit a maintenance request online.
Call RentWise at 800-943-9371.

Emergencies

An emergency is a situation that presents an immediate danger to people or could cause significant property damage if not addressed right away.

Examples include:

Fire
Significant flooding
Gas leak
Break-in
Doors or locks requiring repair
Other immediate threats to life or property

Life or safety emergency? Call 911 first.

If There Is an Immediate Emergency

Call 911 first.
Call RentWise at 800-943-9371.
Submit a maintenance request online as soon as reasonably possible.

After-Hours Emergencies

Call 800-943-9371 and follow the prompts for after-hours emergency assistance. Please leave:

Your name
Your phone number
Property address
A clear description of the emergency

If it is safe to do so, take reasonable steps to contain the issue and prevent additional property damage while waiting for assistance.

What Usually Is Not an Emergency?

Appliance malfunction
Minor drain stoppage
Annoying sounds
Routine maintenance
Minor repairs that can safely wait
until the next business day

These issues should still be submitted through the maintenance system and will be addressed through our normal maintenance process.

Move-In Inspection

RentWise completes an inspection of your home around the beginning of your tenancy. Our inspection report will be provided to you through your Tenant Portal.